Frequently Asked Questions
Shipping & Orders
WHEN WILL MY ORDER SHIP AND WHEN WILL IT ARRIVE?
  • We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.
  • Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check back roughly one business day after you have placed your order.
  • Estimated shipping times:
    Minimum Purchase Cost Est. Delivery
    Free Shipping $99.00 Free 5-7 business days
    Standard Shipping None $8.00 5-7 business days
    Expedited None $20.00 3-4 business days
    Express None $32.00 2-3 business days
    • * Sorry, prAna does not offer Saturday delivery and doesn’t ship on non-business days.
    • Your order will arrive via UPS or USPS. If you are unable to receive UPS shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.
      We’re happy to help you with your special delivery requirements. For example, if you can’t receive USPS, but also have no PO Box. Please contact customer service and we will do everything we can to accommodate your delivery needs.
      prAna’s goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, prAna customer service may be able to help. Contact them during our hours Mon–Fri, 6am - 5pm PST; or email them at pranacustomerservice@prana.com.
      Yes we do. 137 countries and counting. Find out more about international shipping.
      On occasion, an item may be temporarily out of stock when you place your order. An available to ship date can be found on the website by finding the item in the color and size desired and hovering over.
      Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check back roughly one business day after you have placed your order.
      • The prAna Gift Card is a physical or digital E-Gift Card with monetary value.
      • Gift Cards and E-Gift Cards are redeemable for merchandise only at prAna retail stores and at prAna.com.
      • Gift Cards can be purchased in-store or online using Visa, MasterCard, American Express or Discover Cards.
      • Gift Cards are non-refundable.
      • prAna Gift Cards are not redeemable for cash, except where required by law.
      • prAna Gift Cards and E-Gift Cards do not expire.
      • Promotional Gift Cards distributed as a purchase incentive will have an expiration date listed on the card.
      • The prAna Gift Card has no fees. prAna will not replace lost, damaged or stolen Gift Cards.
      • The 4 digit PIN number is required for online Gift Card redemption.
      • You can check your balance on your Gift Card at the time of Checkout on the website, or on the Gift Card product page.
      Returns & Exchanges
      HOW DO I EXCHANGE AN ITEM?
      For more details, click here.
      Print a Return Label, click here.
      A packing slip can be printed using this PDF Form.
      We encourage you to take your return or exchange back to the original point of purchase for processing. Only that dealer will be able to issue a refund. If you are unable to visit the original point of purchase, we will be more than happy to help you with an exchange or prAna merchandise credit. Click here for more details.
      Start gift return or exchange here.
      prAna Gift Cards are not returnable and cannot be returned or replaced if lost or stolen.
      When you return an item using our return label, you can track your package by going to Newgistics and entering the return tracking number. Initiating your return online will allow us to track your return or exchange.

      The tracking number may take up to 24 hours to show on the carrier’s site. Please allow for processing, which can take up to 24 hours, before testing your tracking number. Once your return is processed, we will email you a credit notice with the details about your return.
      Sorry, prAna does not do zero dollar exchanges. The exchange process involves two separate transactions, which will include free shipping for the return of the original purchase, plus free shipping for the new item.

      Returns are refunded to the original form of payment when purchased directly from prAna and to a prAna merchandise credit when purchased from a dealer or received as a gift.
      prAna wants you to love your purchase. If at any time you aren’t happy with a purchase, please return the item(s) for a refund, credit or exchange. Click here for details.
      We Stand By Our Goods
      If for any reason, you do not absolutely love your prAna purchase, you may return it for a refund, credit, or exchange.
      Credits may not match the full amount you paid for an item you returned for one of two reasons. Eight dollars may have been deducted for using the prAna Return Label or if the item was purchased from one of our dealers and proof of purchase was not included, we issue a prAna merchandise credit for the last price sold.
      Refunds will be issued to your account within 7-10 business days of receipt (not including transit time for the item to arrive at prAna). Credits may take up to an additional 5 business days to post on your account.

      Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price.

      Refunds will only be issued with proof of purchase from either prAna.com or prAna retail stores. California state law requires that all garments returned for repair or exchange must be laundered. If the item has been worn, kindly wash it before you return it.
      Yes, our price adjustment policy adheres to industry best practices. IF you have purchased an item that is discounted within 14 days of your purchase, we will issue you a refund. Please contact customer service for more information.
      General
      DOES PRANA HAVE A CATALOG?
      Yes, we have a catalog. But we also like to think of our website as a year-round virtual catalog. If you’d like to receive our catalog showcasing our latest products, as well as some of your old favorites, please click here.
      We’re sorry for the inconvenience. Click here to unsubscribe. We will remove your name and address from all future catalog lists.
      For lightly soiled mats, fill a spray bottle with two cups of water and four drops of dish soap. Spray the entire mat and rub out the soiled areas using a damp sponge and terry cloth towel. If your mat is heavily soiled, submerge it in a solution of warm water and 1 tbsp. of mild detergent for 15 to 30 minutes before hand-washing the mat with clean water. Air Dry mat out of direct sunlight.
      prAna can be found at many retail stores and online retailers. To find a store in your area, you can use the Dealer Locator. You can find our online partners here. You can also try a general internet search for a specific prAna item to find which websites have our products available for purchase.
      For specific care instructions, refer to the tag inside your garment, or visit our General Product Care page.
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