Customer Service
Sustainability, Straight to You
We strive for fast and efficient shipping with environmentally responsible and reusable packaging. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.
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MINIMUM PURCHASE
COST
ESTIMATED DELIVERY
Standard Shipping
None
Free*
4-6 business days
Expedited Shipping
None
$20
2-3 business days
Express Shipping
None
$32
1-2 business days
*Free Standard Shipping valid to US Addresses only and not valid for influencers. FAQs for Returns
- Orders generally take 2-3 business days to process before they are shipped and our estimated delivery times do not include our processing time.
- Shipping times may be affected by observed holidays and inclement weather.
- Expedited and Express shipping options are not available for PO Boxes or APOs.
- Your order will arrive via UPS or USPS. If you are unable to receive UPS shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.
- Free shipping valid to US Addresses only and not valid for pro/influencers.
- Depending on the weight, your package will ship either UPS, Lasership, DHL or USPS unless an upgraded shipping method is selected.
- Sorry, prAna does not offer Saturday delivery and we do not ship on non-business days.
- We do not ship to freight forwarders.
Does prAna ship internationally?
Yes we do. Find out more about international shipping.
Call Us
We are currently experiencing more requests than usual, and apologize in advance for any delays you may encounter with our response times. Rest assured that we are working diligently to support your needs and appreciate your patience during this time.
+1 (866) 915-6457