Contact Us
PHONE
(866) 915-6457
HOURS
Monday–Friday,
6am - 5pm PST
EMAIL
pranacustomerservice
@prana.com
RETURNS
6950 N Leadbetter Rd.
Portland, OR 97203
MAIL
3209 Lionshead Ave.
Carlsbad, CA 92010
Returns & Exchanges
We Stand By Our Goods™
If for any reason, you do not love your prAna purchase, you may return it for a refund, credit, or exchange. We are committed to setting you free to explore the world and chase your adventures. The last thing we want to happen is for our clothes to get in the way.

Refunds are made to your original form of payment and require a receipt. For returns without a receipt, we'll issue you merchandise credit for the price that the item last sold.

Returns can be made through prAna.com or at our prAna retail stores only, unless otherwise posted in store. We only accept returns from the original purchaser or original gift recipient. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; nor accept returns due to misuse or neglect. Please call 866-915-6457 with questions.

Return Address:
prAna - Attn: Returns
6950 N Leadbetter Rd
Portland, OR 97203-6494
ONLINE RETURNS U.S.
We strive to make returning your prAna wear as easy as possible.

If you have an account or an order number, click on the button below. Note: Please enter your order number without the W.
Note: Please enter your order number without the W.
If you don't have an account or you're missing your order information, you can print a PDF return form and mailing label. Send in your item(s) using the prAna mailing label or your own shipping method. prAna cannot be responsible for returned packages until they reach our warehouse if using your own shipping method.

Your return will be processed within approximately 7-10 business days of being received. Refunds are made to your original form of payment if a direct purchase from prAna.com. If the item(s) were purchased from one of our prAna Retail Stores please contact Customer Service for more information. For items purchased from one of our approved dealers, please include a copy of your receipt for a merchandise refund in the form of a prAna Merchandise Credit. We'll issue you merchandise credit for the last selling price of the item.

When using the prAna return label, $8.00 will be deducted from your refund to cover the cost or return shipping.
Our exchange process involves two separate transactions. Just return the item(s) you want to exchange and place a new order for the replacement items.

For orders placed through prana.com, place a new order using the Free Shipping Promo Code found at the bottom of your original Shipping Notice Email. If you have an account or an order number, click on the button below. Note: Please enter your order number without the W.
Note: Please enter your order number without the W.
If you don't have an account or you're missing your order information you can print a PDF return form and mailing label. Send in your item(s) using the mailing label or your own shipping method. prAna cannot be responsible for returned packages until they reach our warehouse if using your own shipping method.

Your return will be processed within approximately 7-10 business days of being received. Refunds are made to your original form of payment if a direct purchase from prAna.com. If the item(s) were purchased from one of our prAna Retail Stores please contact Customer Service for more information. For items purchased from one of our approved dealers, please include a copy of your receipt for a merchandise refund in the form of a prAna Merchandise Credit. We'll issue you merchandise credit for the last selling price of the item.

For items purchased with a one-time only discount (i.e. coupon code or special sale) that you cannot receive by placing the order yourself, please contact our customer service team and we would be happy to assist you with your exchange.

prAna will not process exchange requests noted on the return Packing Slip.
  1. Returns and exchanges can ONLY be made at prAna retail stores or through prAna.com, not through a 3rd party prAna dealer or at a Columbia Employee store.
  2. Find a prAna retail store nearest you by using the store locator
  3. Bring in your product with the packing slip included in the package. Without a receipt, refunds are made in the form of a prAna merchandise credit at the last price sold.
  4. Refunds will be refunded to the original form of payment with proof of purchase.
  5. prAna retail stores cannot process returns or exchanges for purchases made with a Friends and Family discount, or purchased at the employee store.
When returning a gift, please print a PDF return form and mailing label. Send in your item(s) using the mailing label or your own shipping method. Because this is a gift exchange, please do not include the original packing slip. If the item was not purchased from prAna, please include proof of purchase and keep a copy until the return is complete. Items returned without proof of purchase will be refunded to a prAna merchandise credit at the last price sold. Your return will be processed within approximately 7-10 business days after of being received.

To place your exchange, wait until your return is completed and place a new order on the website with your prAna Merchandise Credit. In case the merchandise credit is less than the cost of the same item, please contact our customer service team and we would be happy to assist you with your exchange.
Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.

For a refund that includes duties, taxes and tariffs, please contact prAna customer service at pranacustomerservice@prana.com and ask them to send you a Return Merchandise Authorization form/label. Mail the completed form with your item(s) to Borderfree, our international shipping partner. Borderfree will credit your account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed. If you selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.

International orders returned directly to a prAna store or sent to prAna.com will receive a refund for the merchandise but not duties, taxes or tariffs. We encourage you to use the return label we can send via email once you contact pranacustomerservice@prana.com.
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