If you don't have an account or you're missing your order information you can print a
PDF return form
. Send in your item(s) using the mailing label or your own shipping method. prAna cannot be responsible for returned packages until they reach our warehouse if using your own shipping method.
Your return will be processed within approximately 7-10 business days of being received. Refunds are made to your original form of payment if a direct purchase from prAna.com. If the item(s) were purchased from one of our prAna Retail Stores please contact Customer Service for more information. For items purchased from one of our approved dealers, please include a copy of your receipt for a merchandise refund in the form of a prAna Merchandise Credit. We'll issue you merchandise credit for the last selling price of the item.
For items purchased with a one-time only discount (i.e. coupon code or special sale) that you cannot receive by placing the order yourself, please contact our customer service team and we would be happy to assist you with your exchange.
prAna will not process exchange requests noted on the return Packing Slip.