prAna’s Pro Program is designed to assist select individuals and organizations who are passionate about their pursuits, demand quality products, and have an affinity for mindful living on the edge. By participating in this Pro program, you agree to the terms described below and to any subsequent updates to the terms. As a prAna Pro, you’ll receive a discount on our products at prAna.com and at participating prAna retail stores. We hope you’ll use this privilege often to enhance your personal and professional passions.

Eligibility: You must truthfully complete the online application and provide requested documentation to verify you meet the current eligibility criteria, as defined by prAna from time to time.

1. Participation is by application only and all participants must reapply/requalify annually to continue participation.
2. Before submitting documentation, you must remove/mark out personal data such as your Social Security Number, government ID number, etc.
3. The following are not eligible to participate in prAna’s Pro Program:
• Political organizations or persons holding elected public office.
• Religious organizations for religious purposes.
• Organizations that discriminate on the basis of race, color, religion, national origin, age, marital status, handicaps, or sexual preference.
• Employees of prAna or its affiliates.
• Any person or organization that prAna otherwise determines is ineligible.

This Discount Is For You: Your Pro discount is for you and you alone. We expect you to respect this access and use this discount exclusively for items you will wear. Any abuse of the program will result in the termination of your account. Purchase of prAna products for resale is strictly prohibited.

Signing In & Ordering: Simply sign in at www.prana.com using the email address and password that you created when you applied for the program. If you forgot your password, just click on the “Forgot your password?” link on the Sign In dropdown on prana.com or submit a request by clicking here.

How to Shop at Our prAna Retail Locations: As a prAna Pro, you are able to shop in all participating prAna-owned retail stores and receive the same discount you do online. Immerse yourself in the full retail experience with our amazing retail team by clicking on your account dashboard where you’ll be able to access your Retail Pass.

Pros are required to show their Retail Passes at time of in-store purchase. Valid Picture ID will be required as well.

3 WAYS TO SHOW YOUR RETAIL PASS

1. Log in to your Pros Account on prana.com at time of purchase
2. Save a screenshot of your Account Dashboard page on your phone
3. Print a screenshot of your Account Dashboard page

As you shop in participating prAna retail stores, please remember you are part of an exclusive group of trendsetters and Pros. Very few in-store shoppers will receive a discount of this magnitude, so please be aware of this as you checkout and keep your discount between you and your prAna team member.

Products & Pricing: On the Pro website, you’ll see a discounted price next to the suggested retail price of each item. If you do not see a discounted price, you may not have signed in correctly, so please try again if you want the Pro discount. Items are subject to availability. Suggested retail prices are for reference only for purposes of the Program and may not represent the price the product is offered or sold at. For current retail pricing, please visit a retail store or www.prana.com.

1. Not all products may be discounted or discounted at the same rate.
2. Purchases and online orders are subject to these Terms and the Terms posted at prAna.com.
3. Program pricing is confidential and may not be disclosed by you to anyone who is not a participant.
4. Your total combined purchases at Program prices may not exceed $5,000 annually.
5. Program pricing and offers may not be combined with any other offer or discount. You will be notified via email of any promotions that are an exception to this rule.
6. Purchase of products for resale is strictly prohibited.
7. Pros are not eligible for free shipping at prAna.com. You will be notified via email of any promotions that are an exception to this rule.

Returns for Purchases Using Your Pro Discount:

1. Pro returns or exchanges for purchases made using your Pro discount must be made at the same place as the original purchase. So if you purchased online at prana.com, you must return or exchange online. If you purchased at one of our prAna retail locations, you must return or exchange at one of our retail locations.
2. For merchandise returned within 60 days of the purchase date with the original retail receipt or online packing slip, we will issue a refund to the original form of payment at the original selling price. If you return merchandise after 60 days with the original receipt or packing slip, we will issue a merchandise credit at the original selling price. If you do not have proof of purchase, we will issue you a merchandise credit at the lowest selling price, and will need to see your ID to complete the transaction.
3. For online returns, to help ensure your package arrives safely, we recommend using a trackable method of shipping with delivery confirmation.

Media Rights and Publicity: If you provide any images or video to prAna, you grant prAna and its subsidiaries, affiliates, and licensees an exclusive, irrevocable license to use, alter, adapt, publish, distribute, copy, exhibit, display, market, promote, advertise, publicize, and otherwise exploit your name, photograph, video, likeness, written and other information and materials that you provided in whole or in part, in any manner and for whatever purpose prAna shall elect, in any and all languages, and in any and all media now known or hereinafter developed, including but not limited to website, television, radio and/or printed materials, worldwide in perpetuity, without further compensation notification or permission. You shall not claim or be entitled to receive any compensation or credit for such use. You represent and warrant that prAna’s use of any images or materials as provided hereunder shall not violate or infringe upon rights of any third parties, including any trademark, patent, copyright or other intellectual property right.

Cancellation, Termination, and Expiration: You may withdraw your participation at any time by emailing your cancellation request to pranacustomerservice@prana.com. Please note that it may take up to four weeks to process your request. prAna reserves the right to reject, suspend or terminate your account, Program access, and outstanding orders at any time, for any reason or no reason, in its sole discretion. Your Program access expires annually. To continue to participate, you must reapply online and provide eligibility verification. Upon cancellation, expiration, or termination, you will no longer have access to the Program and your account may be deactivated.

Communications and Privacy: You may opt out of marketing e-mail communications and still participate in this Program. You can unsubscribe from marketing email communications by visiting www.prana.com/unsubscribe. If you choose to opt out of marketing emails, you will continue to receive communications regarding your participation in the Program and any changes to the Program via email. If you do not wish to receive our catalogs, please fill out this form with your name and address. Please check the box “Catalog – Remove me from your catalog list” under the submit request to be removed. The information you provide as a member of this Program will be handled in accordance with these Terms and the prAna Privacy Policy. By enrolling in this Program, you consent to the use of your personal information in accordance with prAna’s Privacy Policy as it may be updated from time to time.

General Terms

• prAna reserves the right to modify, terminate, amend, limit, or otherwise change these Terms, benefits of the Program, or conditions of participation in the Program, in whole or in part, at any time with or without notice to you. Changes to these terms will be posted online or emailed to you. If you choose to continue to participate in the Program, you accept the revised Terms.
• prAna reserves the right to make Program promotional offers available to select participants only based on purchase activity, geographic location, Program participation, eligibility criteria, or other information supplied by participants.
• You are responsible for any tax liability related to your participation in the Program and your Program purchases.
• prAna reserves the right to interpret and apply the policies and procedures communicated in these Terms. All determinations by prAna will be final and conclusive in each case.
• The Program and these Terms will be governed by and construed under the laws of the State of Oregon, applicable to agreements made and to be entirely performed within the State of Oregon, without regard to its conflict of law provisions. You agree that any action not filed in arbitration pursuant to these Terms shall be filed only in the state and federal courts located in Multnomah County, Oregon and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any such suit, action or proceeding.
• IN NO EVENT SHALL prAna, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR PARTICIPATION IN THE PRO PROGRAM. HOWEVER, THE FOREGOING LIMITATION OF LIABILITY PROVISIONS SHALL NOT APPLY TO THE EXTENT THAT ANY CLAIMS, DAMAGES, COSTS OR EXPENSES ARE THE RESULT OF PRANA’S OWN NEGLIGENCE, FRAUD, WILLFUL INJURY OR WILLFUL VIOLATION OF LAW. ANY DISPUTE OR CLAIM BETWEEN YOU AND prAna, ITS AGENTS, EMPLOYEES, SUCCESSORS, ASSIGNS, DIRECT AND INDIRECT SUBSIDIARIES, AND ANY THIRD PARTY PROVIDING ANY PRODUCTS OR SERVICES TO YOU IN CONNECTION WITH YOUR PURCHASE RELATING IN ANY WAY TO OR ARISING IN ANY WAY FROM YOUR PARTICIPATION IN THE PRO PROGRAM, ANY PRODUCTS SOLD BY PRANA OR THROUGH THE SITES, OR THESE TERMS AND CONDITIONS (INCLUDING THEIR INTERPRETATION, VALIDITY, TERMINATION OR BREACH) WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY. THE FEDERAL ARBITRATION ACT AND FEDERAL ARBITRATION LAW APPLY TO THIS AGREEMENT. THE ARBITRATOR SHALL HAVE EXCLUSIVE AUTHORITY TO RESOLVE ANY DISPUTE RELATING TO ARBITRABILITY AND/OR ENFORCEABILITY OF THIS ARBITRATION PROVISION INCLUDING ANY UNCONSCIONABILITY CHALLENGE OR ANY OTHER CHALLENGE THAT THE ARBITRATION PROVISION OR THESE TERMS AND CONDITIONS IS VOID, VOIDABLE OR OTHERWISE INVALID.
  
  THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. HOWEVER, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING INJUNCTIVE AND DECLARATORY RELIEF OR STATUTORY DAMAGES), AND MUST FOLLOW THE TERMS OF THESE TERMS AND CONDITIONS AS A COURT WOULD.
  
  To begin an arbitration proceeding, you may send a letter requesting arbitration and describing your claim to our registered agent or to prAna, Attn: General Counsel, 14375 NW Science Park Drive, Portland, Oregon 97229. You agree that the arbitration will be conducted by and in accordance with the rules of either the American Arbitration Association (“AAA”), adr.org, 1.800.778.7879, or the Judicial Arbitration and Mediation Services (“JAMS”), jamsadr.com, 1.800.352.5267. Such arbitration shall proceed either in the county in which you reside or Multnomah County, Oregon. You can contact AAA or JAMS to find out more information on how to commence an arbitration proceeding. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s or JAMS’ applicable rules. prAna will reimburse those fees for claims totaling less than $10,000. Likewise, prAna will not seek attorneys’ fees and costs in arbitration. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
  
  WE EACH AGREE TO BRING ANY DISPUTE IN ARBITRATION ON AN INDIVIDUAL BASIS ONLY, AND NOT ON A CLASS, CONSOLIDATED, REPRESENTATIVE OR COLLECTIVE ACTION BASIS. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION AGAINST THE OTHER. IN ADDITION, WE BOTH AGREE THAT WE EACH MAY BRING SUIT IN COURT TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS.
  
  THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA OR JAMS RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR PRANA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
  


• The prAna logo and other logos, trademarks, and trade names of prAna are the intellectual property of prAna or its affiliates. These Terms do not give you any rights in or licenses to any prAna intellectual property, and you agree you will not obscure or remove prAna’s name or logos from products purchased through the Program.
• The failure or forbearance by prAna to exercise any of its rights or remedies with respect to any default or breach of these Terms will not operate as a waiver of any such default or breach, or other subsequent non-performance.
• If any provision in these Terms is found or held to be invalid or unenforceable, then the meaning of said provision will be construed, to the extent feasible, so as to render the provision enforceable, and if no feasible interpretation would save such provision, it will be severed from the remainder of these Terms, which will remain in full force and effect.
• If there is any conflict between these Terms and any other terms or conditions at www.prAna.com or otherwise, to the extent of such conflict, these Terms shall govern. These Terms supersede all previously published Program Terms.

Reminder on Disclosures: We hope you love your prAna products and find yourself in amazing places doing amazing things while wearing prAna. If you are moved to share your love of prAna in social media or anywhere else, keep in mind that the Federal Trade Commission’s Endorsement Guides may require you to include some disclosure regarding your special connection with prAna. You can learn more about the FTC’s Endorsement Guides at https://www.ftc.gov/tips-advice/business-center/guidance/ftcs-endorsement-guides-what-people-are-asking.