Shipping & Returns

Shipping & Handling Information (US)

Free Shipping on orders over $99

If your order meets or exceeds $99 before tax, you’ll receive FREE ground shipping. Please choose the FREE ground shipping option at checkout, or call 1-866-915-6457 to receive this special offer by phone. This offer is valid for U.S. shipping addresses only, and is not valid for influencer/pro purchases.

Shipping & Handling Charges

U.S. Shipping Times (for in-stock items)

P.O. Boxes and Military APO/FPO Addresses

We ship to P.O. boxes and military APO/FPO addresses using the U.S. Postal Service. Please note that U.S. mail orders cannot be traced and tracking numbers will not be provided.

Canadian Orders

For Canadian customers, we ship packages using UPS standard ground. Our Canadian shipping cost structure includes Canadian  duties, taxes and shipping costs. If you need assistance, please call 866-915-6457 or email ecommerce@prana.com.

International Orders

Our products are distributed in numerous countries and regions around the world, which are listed on our International Orders page. For information on products in areas or regions that are not listed, please contact us at intl@prana.com.

Returns/Exchanges/Refunds/Credits

We strive to provide our customers with the best possible return service. If for any reason you do not absolutely love your purchase, please return the item(s) for a full refund, credit or exchange. If there are any discrepancies with your order, please call us at 866-915-6457, Monday – Friday from 8 a.m. – 5 p.m. PST.

Return Form

Products Purchased on prAna.com or a prAna Retail Store

• Returns and exchanges can be made through prAna.com or at a prAna retail location.  If you can’t find what you want, we’ll gladly issue you a refund or prAna credit.
• Refunds will only be issued with proof of purchase from either prAna.com or a prAna retail location.
• If you’re sending your return or exchanges to the prAna Homebase, follow the directions below.
• Questions?  Please call 866-915-6457 and we’ll help you out.

Products Purchased from Authorized Dealers

• We encourage you to take your return or exchange back to the original point of purchase for processing.
• If you are unable to visit the original point of purchase, we will be more than happy to help you with an exchange or prAna credit.  Please call us at 866-915-6457 for further assistance.

Products Purchased through our Influencer Program

• Returns and exchanges can be made through prAna.com only.  If you can’t find what you want, we’ll gladly issue a refund or prAna credit.
• Refunds will only be issued with proof of purchase from prAna.com.

Return Process

U.S. & Canadian Customers

1. To return an item, simply refer to the packing slip provided with your order for return instructions and return address label. If you are unable to locate the return instructions provided in your original shipment, please print and fill out this Return Form. If you are unable to print this form, please include a note with your name, return address and daytime phone number. List the item(s) you are sending back, the reason for the return and indicate if you would like the item replaced, repaired or refunded. Return authorization numbers are not required for returns from prAna.com.
   • We are proud that our product packaging is made from recycled materials. When you return items, please re-use this package.
   • To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable method such as UPS, FedEx or U.S. mail (with delivery confirmation).
   • We cannot be responsible for packages lost in transit, and will only assume responsibility for them once they are signed for by our Receiving Department.
2. California State law requires that all garments returned for repair or exchange must be laundered. If the item has been worn, please wash it before you return it.
3. Send all returns to:
   • prAna Returns
     3275 Corporate View
     Vista, CA 92081
4. Turnaround time for exchanges and replacements is usually 2–3 weeks (including ship time) if the item is in stock. Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account. Exchanges and replacements will be treated as new orders; shipping and handling charges may apply.
   
5. Original items sent in for warranty replacement will not be returned. If we are not able to repair or replace an item and you wish to have it sent back as is, please indicate this on your return form.