Free Shipping On All Orders Sitewide
 

Terms & Conditions

Free Ground Shipping for U.S. Orders: Please choose the free ground shipping option at check out. This offer is valid 11/3/2016 - 12/11/2016 for U.S. shipping addresses. prAna Influencer and International purchases do not receive Free Shipping.

Terms & Conditions

Free Ground Shipping for U.S. Orders: Please choose the free ground shipping option at check out. This offer is valid 11/3/2016 - 12/11/2016 for Non-Influencer, U.S. shipping addresses. prAna Influencer orders receive Free Shipping 11/23/2016-11/28/2016. International purchases do not receive Free Shipping.
Free Shipping On All Orders Sitewide
 

Terms & Conditions

Free Ground Shipping for U.S. Orders: Please choose the free ground shipping option at check out. This offer is valid 11/3/2016 - 12/11/2016 for U.S. shipping addresses. prAna Influencer and International purchases do not receive Free Shipping.
US flag

Shipping & Orders

We strive for fast and efficient shipping with environmentally responsible and reusable packaging.

Looking for information on International shipping, click here.

Click on your question below for more information:

How Much Will Shipping Cost?

amount treshold Ground 2 Day* Overnight*
Orders > $99 FREE $20.00 $32.00
Orders < $99 $8.00 $20.00 $32.00

* Expedited shipping is not available for PO Boxes or APOs.
** Free shipping is not available on Influencer or Pro purchases, sorry.

WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?

We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 1 day during normal business hours to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.


Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.

Estimated shipping times:
Drop in table for Ground, 2 day and Overnight time periods

  • Sorry, prAna does not offer Saturday delivery and doesn’t ship on non-business days.

Your order will arrive via UPS or USPS. If you are unable to receive UPS shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.

Ground 2 Day* Overnight*
5-7 business days 2 business days* Next business day*

* Sorry, prAna does not offer Saturday delivery and doesn’t ship on non-business days.

What if I have special delivery requirements?

We’re happy to help you with your special delivery requirements. For example, if you can’t receive UPS, but also have no PO Box. Please contact customer service and we do everything we can to accommodate your delivery needs.

I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?

prAna’s goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, prAna customer service may be able to help. Contact them during normal business hours, M-F, 8:00 a.m. – 5:00 p.m. or email them at ecommerce@prana.com.

Does prAna ship internationally?

Yes we do. 137 countries and counting. Find out more about international shipping.

Returns & Exchanges

If for any reason you do not absolutely love your purchase, please return the item(s) at any time for a refund, credit, or exchange.

How do I return something?

We strive to make returning your prAna wear as easy as possible.

Instructions for returns within the US & US Territories:

  1. Find the item you want to return on the order form.
  2. Write the quantity of the items you are returning on the first line.
  3. Find the “Return Reason Options” and write the corresponding number on the next line.
  4. Peel the Return Label off the bottom of the order form and attach it to the outside of the return package.
  5. Peel the USPS Return Shipping Label included with the original shipment and attach it to the outside of the return package.
  6. To ensure your return is processed as quickly as possible, both labels are required.
  7. Please be sure to write down or take a pic of the order number for reference.
  8. Drop your return in any US Mailbox, hand to your carrier or take to the local office.
  9. For all returns, $8 will be deducted from your refund to cover flat-rate return shipping costs.

*To view a sample return form filled in with all the necessary info, click here.

For info on international returns, click here

Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price. Refunds will only be issued with proof of purchase from either prAna.com or prAna retail stores. California state law require that all garments returned for repair or exchange must be laundered. If the item has been worn, kindly wash it before you return it.

*If you have misplaced your printed Order Summary that came with your original order, click here to print a new one.

** If your order didn’t come with a return label, just click here, fill out the brief form, and print a new one.

How do I exchange something?

We’ve made exchanging your prAna wear as easy as possible. If you live the US, US territories or have an APO, simply:

  1. Place a new order at prAna.com.
  2. Enter the new order confirmation number and the word “EXCHANGE” in the bottom right hand corner of the printed Order Summary for the old order.
  3. Find the item you want to return on the order form.
  4. Write the quantity of the items you are returning on the first line.
  5. Peel the Return Label off the bottom of the order form and attach it to the outside of the return package.
  6. Peel the USPS Return Shipping Label included with the original shipment and attach it to the outside of the return package.
  7. To ensure your return is processed as quickly as possible, both labels are required.
  8. Please be sure to write down or take a pic of the order number for reference.
  9. Drop your return in any US Mailbox, hand to your carrier or take to the local office.
  10. For all returns, $8 will be deducted from your refund to cover flat-rate return shipping costs.

*If you have mis-placed your printed Order Summary that came with your original order, click here to print a new one.

** If your order didn’t come with a return label, just click here, fill out the brief form and print a new one.

Can I return something even if I have worn it or removed the tags?

prAna wants you to love your purchase. If at any time you aren’t happy with a purchase, please return the item(s) for a refund, credit or exchange. Click here for details.

DO I HAVE TO USE THE RETURN LABEL INCLUDED IN THE PACKAGE?

prAna cannot be held responsible for items lost in transit when your own label is used. To ensure proper handling of the package and expedite the process, please use the labels we provide.

What if my item is defective?

Mistakes sometimes happen but we’re more than happy to fix them. If we are not able to repair or replace an item and you wish to have it sent back as-is please indicate this on your return form.

How do I return/exchange something I bought at a prAna dealer?

We encourage you to take your return or exchange back to the original point of purchase for processing. Only that dealer will be able to issue a refund. If you are unable to visit the original point of purchase we will be more than happy to help you with an exchange or prAna merchandise credit.

How do I exchange an item if I received a discount?

To process an exchange for an item purchased at a discount that is no longer on sale, please contact prAna customer service during normal business hours, M-F, 7:00 a.m. – 5:00 p.m. PT or email ecommerce@prana.com. They will be happy to help.

Have you received my return?

When you return an item using the provided pre-paid return label, you can track your package by going to USPS and entering the return tracking number provided. Using the pre-paid labels will allow us to track your return or exchange. It will also enable our notification system, which will send an email when the package is received by the carrier, and another email when it is received by prAna.
The tracking number may take up to 24 hours to show on the carrier’s site. Please allow for processing, which can take up to 24 hours, before testing your tracking number.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN/EXCHANGE & REFUND?

Turnaround time on exchanges and replacements is usually 2-3 weeks (including transit time) if the item is in stock. Refunds will be issued to your account within 7-10 business days of receipt (not including transit time for the item to arrive at prAna). Credits may take up to an additional 5 business days to post on your account.

Final credit to your account depends on the policies of the bank or institution of the card or account used.

Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price.

Refunds will only be issued with proof of purchase from either prAna.com or prAna retail stores. California state law requires that all garments returned for repair or exchange must be laundered. If the item has been worn, kindly wash it before you return it.

Using both labels provided in your original package will help us track and expedite the return. Without these forms, we cannot guarantee arrival or receipt of the return.

I PURCHASED AN ITEM THAT IS NOW ON SALE FOR LESS? CAN I GET A REFUND?

Yes, our price adjustment policy adheres to industry best practices. IF you have purchased an item that is discounted within 14 days of your purchase, we will issue you a refund. Please contact customer service for more information.

Why does my credit not match what I paid for the item?

Credits may not match the full amount you paid for an item you returned for one of two reasons. Eight dollars may have been deducted for using the pre-paid return label or if the item was purchased from one of our dealers and proof of purchase was not included, we issue a prAna merchandise credit for the last price sold.

I asked for an exchange, why did I get a refund?

Sorry, prAna does not do zero dollar exchanges. The exchange process involves two separate transactions, which will include free shipping for the return of the original purchase, plus free shipping for the new item.
Returns are refunded to the original form of payment when purchased directly from prAna and to a prAna merchandise credit when purchased from a dealer or received as a gift.

Can my torn garment be repaired?

We are happy to repair an item whenever possible. Contact our ecommerce@prana.com department for more information on the repair process.

 
 
 
 
NEW SUBSCRIBERS ONLY
Sign up for our email list to get 10% OFF your first prAna.com order.
  • Preference:
DETAILS
BACK

DETAILS

Offer valid at prana.com only for new email subscribers. Not valid in combination with any other offer, promotion or privilege. Not valid on the purchase of a gift card. Not valid for Influencers.