Terms & Conditions

Free ground shipping is offered for all orders within the US valued over $99 before tax. Please allow 24 hours of processing time for all shipment options. Please choose the free ground shipping option at check out. This offer is valid for U.S. shipping addresses. Please see our Shipping & Returns page for full details of all shipping information. prAna Influencer and International purchases do not receive free shipping.
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Shipping & Orders We strive for fast and efficient shipping with environmentally responsible and reusable packaging. Looking for information on International shipping, click here.
Shipping Options, Expected Delivery & Costs
What if I have special delivery requirements?
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
Does prAna ship internationally?
Returns & Exchanges WE STAND BY OUR GOODS™
If for any reason, you do not absolutely love your prAna purchase, you may return it for a full refund, credit, or exchange.
How do I exchange something?
Can I return something even if I have worn it or removed the tags?
DO I HAVE TO USE THE RETURN LABEL INCLUDED IN THE PACKAGE?
What if my item is defective?
How do I exchange an item if I received a discount?
How do I return/exchange something I bought at a prAna dealer?
Have you received my return?
HOW LONG DOES IT TAKE TO PROCESS MY RETURN/EXCHANGE & REFUND?
I PURCHASED AN ITEM THAT IS NOW ON SALE FOR LESS? CAN I GET A REFUND?
Why does my credit not match what I paid for the item?
I asked for an exchange, why did I get a refund?
Can my torn garment be repaired?
 
 
 
 
NEW SUBSCRIBERS ONLY
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Offer valid at prana.com only for new email subscribers. Not valid in combination with any other offer, promotion or privilege. Not valid on the purchase of a gift card. Not valid for Influencers.