FREE SHIPPING ON ORDERS OVER $99
CUSTOMER SERVICE 1.866.915.6457

Terms & Conditions

Free ground shipping is offered for all orders within the US valued over $99* before tax. Free shipping does not apply to our Influencer/Pro customers or those receiving discounted pricing outside of a promotional period. Please see our Shipping & Returns page for full details of all shipping information.
 

Shipping & Returns

Shipping

We strive for fast and efficient shipping with environmentally responsible and reusable packaging.

How Much Will Shipping Cost?

Ground 2 Day* Overnight*
Orders > $99 – FREE**
Orders < $99 – $8
$20.00 $32.00

* Expedited shipping is not available for PO Boxes or APOs.
** Free shipping is not available on Influencer or Pro purchases, sorry.

When does my order ship and when will it arrive?

Your order will arrived via either UPS or USPS. If you are unable to receive UPS shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.

Orders placed before 11:00am PST Monday – Friday will ship the same business day. Orders placed after 11:00am PST Monday – Friday will ship the following business day. Shipping and arrival may be affected by observed holidays or carrier peak periods.

Once your package is shipped, you’ll be emailed a tracking number. Estimated shipping times:

Ground 2 Day* Overnight*
5-7 business days 2 business days* Next business day*

* Sorry, prAna does not offer Saturday delivery and doesn’t ship on non-business days.

What if I have special delivery requirements?

We’re happy to help you with your special delivery requirements. For example, if you can’t receive UPS but also have no PO Box or have other needs, please contact customer service.

What if I live in Canada?

We love our neighbors to the north and send all packages to Canada via UPS Ground. Our shipping cost structure includes Canadian duties, taxes and shipping costs. If you need help, or wish to ask about expedited shipping options for Canada, please
contact customer service.

Returns & Exchanges

If for any reason you do not absolutely love your purchase, please return the item(s) at any time for a refund, credit or exchange.

How do I return something?

We’ve made returning your prAna wear as easy as possible. If you live in the US, US territories or have an APO, simply:

  1. Circle the item(s) you’re returning on the Order Summary* and note the reason code.
  2. Pack your return in the original package (if possible), along with your completed return form.
  3. Affix the supplied return label** to the package (US only!). Canada customers, please do not use the return label as your package will be rejected by Canada Post.
  4. Drop your return in any US Mailbox, hand to your carrier or take to the local office. For all returns, $8 will be deducted from your refund to cover flat-rate return shipping costs.

*If you have mis-placed your printed Order Summary that came with your original order, click here to print a new one.

** If your order didn’t come with a return label, just click here, fill out the brief form and print a new one.

Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price. Refunds will only be issued with proof of purchase from either prAna.com or prAna retail stores. California state law require that all garments returned for repair or exchange must be laundered. If the item has been worn, kindly wash it before you return it.

How do I exchange something?

We’ve made exchanging your prAna wear as easy as possible. If you live the US, US territories or have an APO, simply:

  1. Place a new order at prAna.com and enter the order confirmation number in the Comments box in the Exchanges area of your Order Summary*.
  2. Circle the item(s) you’re returning on the Order Summary* and note the reason code.
  3. Pack your return in the original package (if possible), along with your completed return form.
  4. Drop your return in any US Mailbox, hand to your carrier or take to the local office. You will not be charged a return shipping fee if new order number for a replacement item is written on the form (see #1 above).

*If you have mis-placed your printed Order Summary that came with your original order, click here to print a new one.

** If your order didn’t come with a return label, just click here, fill out the brief form and print a new one.

What if I live in Canada?

We love our neighbors to the north. Our included return label will unfortunately not work with Canada Post however if you contact customer service they can provide a premium label that will make your returns fast and easy.

What if my item is defective?

Mistakes sometimes happen but we’re more than happy to fix them. If we are not able to repair or replace an item and you wish to have it sent back as-is please indicate this on your return form.

How long does it take to process my return/exchange?

Turnaround time on exchanges and replacements is usually 2-3 weeks (including transit time) if the item is in stock. Refunds will be issued to your account with 7-10 business days of receipt (not including transit time for the item to arrive at prAna). Credits may take up to 5 business days to post on your account.

Use your Tracking Number provided at the top of your Order Summary to see when we receive your package. If you elect not to use the provided return label or a return label generated from prana.com then prAna will not assume responsibility for any items lost in transit. Items using our Return Label are trackable and prAna can assist if they are lost in transit.

How do I return/exchange something I bought at a prAna dealer?

We encourage you to take your return or exchange back to the original point of purchase for processing. Only that dealer will be able to issue a refund. If you are unable to visit the original point of purchase we will be more than happy to help you with an exchange or prAna merchandise credit.

Questions?

If you have questions about any of the above or want to know more about your order, call us at 866-915-6457 or send your questions to ecommerce@prana.com
Our customer call center is open weekdays, Monday-Friday from 8:00am to 5:00pm PST.

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