Frequently Asked Questions
Shipping & Orders
- We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 1 day during normal business hours to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.
- Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.
- Estimated shipping times:
amount treshold Minimum
Cost Est. Delivery Free Shipping $99.00 Free 5-7 business days Standard Shipping None $8.00 5-7 business days Expedited None $20.00 2-3 business days Express None $32.00 2 business days
- * Sorry, prAna does not offer Saturday delivery and doesn’t ship on non-business days.
- Your order will arrive via UPS or USPS. If you are unable to receive UPS shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.
We’re happy to help you with your special delivery requirements. For example, if you can’t receive UPS, but also have no PO Box. Please contact customer service and we do everything we can to accommodate your delivery needs.
prAna’s goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, prAna customer service may be able to help. Contact them during normal business hours, M-F, 8:00 a.m. – 5:00 p.m. or email them at email@example.com.
Yes we do. 137 countries and counting. Find out more about international shipping.
On occasion, an item may be temporarily out of stock when you place your order. An available to ship date can be found on the website by finding the item in the color and size desired and hovering over.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.
Returns & Exchanges
prAna cannot be held responsible for items lost in transit when your own label is used. To ensure proper handling of the package and expedite the process, please use the labels we provide.
When you return an item using the provided pre-paid return label, you can track your package by going to USPS and entering the return tracking number provided. Using the pre-paid labels will allow us to track your return or exchange. It will also enable our notification system, which will send an email when the package is received by the carrier, and another email when it is received by prAna.
The tracking number may take up to 24 hours to show on the carrier’s site. Please allow for processing, which can take up to 24 hours, before testing your tracking number.
Sorry, prAna does not do zero dollar exchanges. The exchange process involves two separate transactions, which will include free shipping for the return of the original purchase, plus free shipping for the new item.
Returns are refunded to the original form of payment when purchased directly from prAna and to a prAna merchandise credit when purchased from a dealer or received as a gift.
Mistakes sometimes happen but we’re more than happy to fix them. If we are not able to repair or replace an item and you wish to have it sent back as-is please indicate this on your return form.
prAna wants you to love your purchase. If at any time you aren’t happy with a purchase, please return the item(s) for a refund, credit or exchange. Click here for details.WE STAND BY OUR GOODS:
If for any reason, you do not absolutely love your prAna purchase, you may return it for a full refund, credit, or exchange.
Credits may not match the full amount you paid for an item you returned for one of two reasons. Eight dollars may have been deducted for using the Priority Mail Return Service Label or if the item was purchased from one of our dealers and proof of purchase was not included, we issue a prAna merchandise credit for the last price sold.
Yes, we have a catalog. But we also like to think of our website as a year-round virtual catalog. If you’d like to receive our catalog showcasing our latest products, as well as some of your old favorites, please click here.
We’re sorry for the inconvenience. Please submit your information below and click submit. We will remove your name and address from all future catalog lists.
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For lightly soiled mats, fill a spray bottle with two cups of water and four drops of dish soap. Spray the entire mat and rub out the soiled areas using a damp sponge and terry cloth towel. If your mat is heavily soiled, submerge it in a solution of warm water and 1 tbsp. of mild detergent for 15 to 30 minutes before hand-washing the mat with clean water. Air Dry mat out of direct sunlight.
For specific care instructions, refer to the tag inside your garment, or visit our General Product Care page.
Turnaround time on exchanges and replacements is usually 2-3 weeks (including transit time) if the item is in stock. Refunds will be issued to your account within 7-10 business days of receipt (not including transit time for the item to arrive at prAna). Credits may take up to an additional 5 business days to post on your account.
Final credit to your account depends on the policies of the bank or institution of the card or account used.
Refunds are made at the purchase price (with proof of purchase) or at an item’s last sale price, which could be significantly discounted from the retail price.
Refunds will only be issued with proof of purchase from either prAna.com or prAna retail stores. California state law requires that all garments returned for repair or exchange must be laundered. If the item has been worn, kindly wash it before you return it.
Using both labels provided in your original package will help us track and expedite the return. Without these forms, we cannot guarantee arrival or receipt of the return.
Please read through our exchange process if you need to exchange an item.
We are happy to repair an item whenever possible. Contact our firstname.lastname@example.org department for more information on the repair process.
We encourage you to take your return or exchange back to the original point of purchase for processing. Only that dealer will be able to issue a refund. If you are unable to visit the original point of purchase, we will be more than happy to help you with an exchange or prAna merchandise credit. Click here for more details.
Yes, our price adjustment policy adheres to industry best practices. IF you have purchased an item that is discounted within 14 days of your purchase, we will issue you a refund. Please contact customer service for more information.